For refund requests, contact us at contact@trackstothemax.com Spotify Playlist Promotion: If we are unable to effectively promote your music, we will offer an alternative solution or refund. Monthly Playlist Promotion: Cancel anytime before your renewal date. No refunds for the current active month. YouTube Video Promotion & Music Growth Ads: No refunds once a campaign is live and ad spend is committed. If a campaign cannot be launched due to reasons attributable to Tracks To The Max, a full refund will be issued. Dissatisfaction with results does not constitute grounds for a refund. Full details in our Terms & Conditions